Approval and Preparation
When making your purchase, we receive an approval from the administrator of your
credit or debit card, pix and/or brazilian bank slip (“boleto”). This approval can take up to 24 hours for credit, debit card and pix, and 72 hours for payments by bank slip.
After the purchase is approved, there is a period of 2 working days to prepare your package - this period varies according to the product. If it is a pre-order purchase, it can take up to 30 working days.
Once the order is approved, we need this time to
separate your order, organize the packaging, issue invoices and carry out procedures with the Post Office. This term may vary on holidays and important dates because of the higher rate of purchase.
Correios's delivery times vary according to the type of delivery chosen at the time of purchase. If there are any eventualities, we will contact you. If the deadline has expired and your product has not arrived, please contact us via email: email@example.com or via whatsapp +55 (81) 99540 1516.
Deliveries in Recife and Olinda
Deliveries in Recife and Olinda are made via motorcycle courier, within 24 hours after the payment is approved (if we have the product ready for delivery).
Time of delivery and Values
We ship to anywhere in Brazil. Delivery times and shipping costs vary according to the region where the product will be sent, the weight and volume of your product and the method of shipping.
You will receive an email with a tracking code when we ship your order so you can track your delivery accurately.
In pre-sale purchases, your ‘Vitalina’ will be produced exclusively for you. We ask you for a period of up to 30 working days for production. Every product is handmade by artisans from Brazil’s Northeast.
In case of external problems such as the client's absence at the delivery address, eventualities such as natural accidents or post office strikes, your order may take longer than usual to arrive. Therefore, we ask you to track your purchase using the tracking number provided after shipping.
The Post Office does up to three delivery attempts to the indicated address. If the recipient is still not found, the order will be returned to our center. After this, we will contact you to confirm the data and send it again. If the customer is not found within 15 calendar days, the order will be canceled and payment will be reversed.
If, by mistake, you enter an address with some wrong information, we recommend you to contact us immediately via email: firstname.lastname@example.org or via whatsapp +55 (81) 99540 1516.
We deliver throughout the national territory, except addresses in inaccessible areas. If you have any questions, please contact us by email: email@example.com or by whatsapp +55 (81) 99540 1516.
We currently do not have online sales to other countries, as well as international distribution and exports. We are studying and researching to enable exports. If you are interested, please contact us via email: firstname.lastname@example.org.